Terms and Conditions

Welcome to EDL Helpdesk for Seniors!

These terms and conditions outline the rules and regulations for the use of EDL Helpdesk for Seniors' Website, located at https://edlhelpdeskforseniors.org.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use EDL Helpdesk for Seniors if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing EDL Helpdesk for Seniors, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, EDL Helpdesk for Seniors and/or its licensors own the intellectual property rights for all material on EDL Helpdesk for Seniors. All intellectual property rights are reserved. You may access this from EDL Helpdesk for Seniors for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from EDL Helpdesk for Seniors

• Sell, rent, or sub-license material from EDL Helpdesk for Seniors

• Reproduce, duplicate or copy material from EDL Helpdesk for Seniors

• Redistribute content from EDL Helpdesk for Seniors

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. EDL Helpdesk for Seniors does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of EDL Helpdesk for Seniors, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, EDL Helpdesk for Seniors shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

EDL Helpdesk for Seniors reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant EDL Helpdesk for Seniors a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of EDL Helpdesk for Seniors; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to EDL Helpdesk for Seniors. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our website being linked to that makes sense within the context and format of content on the linking party's site.

No use of EDL Helpdesk for Seniors' logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

About Our Services

EDL Helpdesk for Seniors is a nonprofit organization dedicated to providing technology assistance to older adults. We offer:

• Remote technology support (via Chrome Remote Desktop or similar tools)

• Appointment-only in-person support at the Goodwood Library

• General guidance on devices, software, email, online safety, and everyday technology use

Our services are intended for educational and assistance purposes only.

Eligibility & Appropriate Use

By using our services, you agree that:

• You are seeking help for lawful, personal technology needs

• You will not request assistance with illegal, harmful, or unethical activities

• You understand that our volunteers and staff provide best-effort assistance and cannot guarantee resolution of all issues

We reserve the right to decline service if a request falls outside our mission or scope.

Remote Support Consent

If you choose remote support:

• You grant permission for a support team member to temporarily view or control your device

• You understand that remote access is optional and can be ended at any time

• You acknowledge that EDL Helpdesk for Seniors is not responsible for pre-existing issues on your device

We will never access your device without your permission.

In-Person Support at Goodwood Library

In-person support is offered:

• By appointment only

• At designated library locations

• For limited time slots per session

Clients are responsible for:

Bringing their own device

• Backing up important data before appointments

• Arriving on time for scheduled sessions

We cannot guarantee repairs or permanent fixes for hardware issues.

No Warranty or Guarantee

While we strive to provide accurate and helpful support:

• We do not guarantee outcomes

• We are not responsible for data loss, device damage, or third-party software issues

• Technology changes frequently, and results may vary

Services are provided “as-is” and “as available.”

Limitation of Liability

To the fullest extent permitted by law:

EDL Helpdesk for Seniors, its staff, and volunteers shall not be liable for:

• Loss of data

• Security breaches beyond our control

• Financial or personal damages resulting from technology use

Users assume responsibility for decisions made based on our guidance.

Privacy & Data Handling

We respect your privacy and limit data collection to what is necessary to provide support.

Please review our Privacy Policy for details on how we handle personal information.

Donations & Payments (If Applicable)

If donations or optional fees are offered:

• Donations are voluntary

• Fees, if introduced, will be clearly communicated in advance

• Refund policies will be stated if applicable

Volunteer-Based Services

Some services are provided by trained volunteers. Availability may vary based on scheduling and capacity.

Changes to These Terms

We may update these Terms & Conditions as our services grow. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about these Terms, contact:

EDL Helpdesk for Seniors
Website: https://edlhelpdeskforseniors.org
Email: help@edlhelpdeskforseniors.org
Phone: 225-536-8839

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.